FAQ


Frequently Asked Questions

Products
Why are there so many samples available for sale?
Why is it that you can sell the products at such low prices?
How can you convince me that your product is new and genuine?
Why choose sample size?
Color is different from what is seen on the website.
Are they genuine?
The price has increased from the last time I ordered
What is Tester Size?
Orders
How will I know if my order has gone through?
How can I know whether my order has been processed?
My order has gone into "pending" status. What shoud I do?
I'd like to cancel my order?
Account Problem
I can't login to my account?
I have forgotten my password. What can I do?
Delivery
When can I get my order?
How do I know what time will my order arrive?
Can I change the delivery date?
What happens if I'm not available at the time of delivery? Will the order be delivered to my mailbox?
Do you ship to international address?
Payment
What are the payment methods?
Is it safe to input my credit card information?
Return & Refund
I use your product and got an allergy. Can I return it and get a refund?
After using a product, I find that it's not what I want. Can I return it?
What if I received the item and did not like it? Can I return it?
The product's manufacturing / expiry date is older than expected. Can I exchange it?
The product is damaged. Can I exchange it?
I broke the goods but I've never used it. Can I return it?
Others
What is BEST BUY Point System?
I can't receive e-mail from Best Buy World?
How do I subscribe/ unsubscribe from the newsletter?
Can I have any discount when I buy a lot of products?
Products
Why are there so many samples available for sale?
As we are one of the biggest importers for branded cosmetics, we can buy the goods in bulk at low prices and sell them at promotional prices.
Why is it that you can sell the products at such low prices?
As we have a direct network connection with the country of origin of the products, we are able to save and cut down on cost incurred with middlemen.
How can you convince me that your product is new and genuine?
Batch codes can be found printed on all cosmetic and skincare products. It identifies and indicates the manufactured date of the product. If you wish to clarify the manufactured date of the product, please do not hesitate to contact us or visit any cosmetics counter available at department stores. The expiry date of a product is usually three (3) years from the manufacture date.
Why choose sample size?

The price of a sample size product is definitely lower than normal size. Good news for travellers. Sample size is light to carry and takes up minimal space in a luggage bag. Our sample size qualifies for hand-carry on airplanes, especially since the volume of a sample size bottle contains less than 100ml.
(Requirement by Airline Regulation Of Philippines, "Each container should not exceed 100 ml. These individual containers should also be placed in transparent, resealable packaging.)

Cost Saving
Cost comparison between sample size and normal size.
Example of Dior Totale Dream Skin Global Age Defying Skin Care
Sample size: 3ml per pc (Php 215) x 10pcs = 30 ml = Php 2,150
Normal size (Department Stores): 30ml = Php5, 650
Cost Saving for same quantity but in different size = Php3500 or 62.5 % less

The above information shows that we can buy double or triple the quantity with the same amount of purchasing power.
Color is different from the website.
Actual color may vary from the picture shown. Please understand that there may be some slight color variation in the product between the website and the actual product due to your monitor setting. We will try our best to reflect the truest colour as much as possible.
Are they genuine?
Best Buy World takes pride in selling true and genuine products. We will not sell any fake or imitation goods.
The price has increased from the last time I ordered.
At Best Buy World, we constantly strive to keep our prices constant. However, we may have to adjust our selling price from time to time as prices increase. All prices and offers are subject to change without prior notice.
What is Tester Size?
Tester size is brand new, unused. Testers are usually supplied in either plain boxes, and sometimes do not have a box and lid on the bottle. Testers are produced for stores so that customers can sample the product. Exact same fragrance but comes in a bottle marked as a "Tester / Demonstration", and may also state "not for resale". Testers are usually produced in the largest size available of the product, so you will enjoy the largest size of your favorite fragrance at a much lower price.
Orders
How will I know if my order has gone through?
You will receive an e-mail confirmation with the order number upon successful transaction. In the event that you did not receive any e-mail confirmation, please login to your account and check your shopping cart to see if you have checked out all items successfully.
How can I know whether my order has been processed?
You will receive an e-mail confirmation with your order number and items ordered. This means that your order has reached us successfully.
My order has gone into "pending" status. What should I do?
In the event of:
  • Accidentally pressing the “back” button on the webpage;
  • System timeout;
  • Leaving the payment page open for an extended period of time; etc.
Your current order will go into an interim “pending” status. We regret to inform you that you will not be able to retrieve this order. Pending orders will be automatically cancelled by the system in approximately 3 hours from the time of order submission. Any Best Buy points used will be refunded as well. Please proceed to re-submit a new order.
I'd like to cancel my order.
Best Buy World does not allow orders to be cancelled without a valid reason, e.g. wrong colour, wrong size, etc. All cancellation requests will be reviewed on a case-by-case basis, and the company reserves the right to reject a cancellation request if deemed to be based without a valid reason. Thus, we seek your kindest cooperation in reviewing your order carefully before submitting your order. You may be liable for cancellation charges.
Account Problem
I can't login to my account.
You may have entered an incorrect e-mail address or password. Please check and try again.
I have forgotten my password. What can I do?
Simply click on "Forgotten password" link and a new password will be sent to you. Login with the new password given and change to a new password in your account settings.
Delivery
When can I get my order?
You will receive an email with your order invoice and items will be delivered by Best Buy World PH Delivery team and/or LBC Express.

Cash on Delivery Orders

Metro Manila
Shipping fee is ₱100 for orders below ₱795
Your order will be delivered within 24 hours
- Shipping fee will apply if your minimum purchase amount falls below ₱795 after discounts.
- We are closed on Sundays and on Public Holidays
- Shipping may take longer during sale periods, holidays and extreme weather

Rizal, Laguna, Cavite ( Selected Areas Only)
Shipping fee is ₱150 for orders below ₱3000
Your order will be delivered within 48 hours
- Shipping fee will apply if your minimum purchase amount falls below ₱3000 after discounts.
- We are closed on Sundays and on Public Holidays
- Shipping may take longer during sale periods, holidays and extreme weather

Covered areas:
Rizal: Antipolo, Cainta, Taytay, Teresa
Laguna: Binan, Cabuyao, Calamba, Camp Vicente Lim, Canlubang, San Pedro, Sta. Rosa
Cavite: Bacoor, Dasmarinas, Dasmarinas Resettlement, Imus


Provincial Orders via LBC
Shipping fee is ₱170 for orders below ₱3000
Orders are delivered via LBC after 2-3 days
- Shipping fee will apply if your minimum purchase amount falls below ₱3000 after discounts.
- Customers can have this for pick up on a specific LBC Branch
- We are closed on Sundays and on Public Holidays
- Shipping may take longer during sale periods, holidays and extreme weather
How do I know what time will my order arrive?
Best Buy World Customer Support team will send a text message to inform you on the actual delivery day. Our delivery team will also send you an sms or will give you a call once they are at your registered shipping address.
Can I change the delivery date?
Yes, you may change the delivery date. Initially you may schedule the delivery date at check-out -- Step 1. In the event that you want to change the shipping details, you may send us a message on our Facebook or Instagram page for immediate confirmation.
What happens if I'm not available at the time of delivery? Will the order be delivered to my mailbox?
If you are unavailable to collect the delivery personally, you may authorize another person to collect the item on your behalf. Orders will not be delivered without any acknowledgement of receipt from the customer or their authorized person(s). In the event of non-delivery, we will contact you again to arrange for an alternate delivery date and time.

Customer who paid using credit card shall present a valid ID with photo and signature. In the absence of the card holder, an authorized representative may receive the order provided the following be presented:
  • Signed authorization letter by the cardholder
  • Clear copy of card holder's valid ID with photo and signature
  • Clear copy of representative's valid ID with photo and signature
Do you ship to international address?
Delivery is provided within Philippines ONLY.
*For provincial orders, parcels will be shipped via LBC Express.
Payment
What are the payment methods?
You may choose from the following:
Cash on Delivery
PayPal
Remittance Centers
Bank Transfer

For Bank Transfer and Remittance payments, we will send you the details after the successful order transaction.
Is it safe to input my credit card information?
Please be assured that we are operating on a secured system and credit card information will not be shared with any third party.
Return & Refund
I use your product and got an allergy. Can I return it and get a refund?
Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.
After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
What if I received the item and did not like it? Can I return it?
Item/s can be exchanged within 7 DAYS ONLY, as long as it is in good condition together with your invoice.
The product's manufacturing / expiry date is older than expected. Can I exchange it?
All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.
The product is damaged. Can I exchange it?
If you received a damaged item, kindly send us an e-mail within 7 DAYS upon receipt of item at info-ph@bestbuy-world.com. Please attach pictures/screenshots of the said damaged item. We would be happy to assist you.
I broke the goods but I've never used it. Can I return it?
We will only accept an exchange if the goods are already broken when it reached you. We do not accept exchanges or returns otherwise.
Others
What is BEST BUY Point System?
For more information on BEST BUY Point System, please go here.
I can't receive e-mail from Best Buy World.
Please check your Spam folder as it may have ended up there. Otherwise, please contact Best Buy World directly.
How do I subscribe/ unsubscribe from the newsletter?
You can turn on/ off the newsletter alert in your account settings.
Can I have any discount when I buy a lot of products?
Our prices are possibly the lowest in town. We do not give direct discounts. However, please check back regularly as items go on sale from time to time.